Priority Services is designed to support our customers living with additional needs and in vulnerable circumstances. This could be due to age, illness, mental health, disability, financial worries or language barriers. 

Here are just some of our range of free services include:

•    A dedicated team to listen and help 
•    Your bills sent in a different format for example braille, large print, coloured paper 
•    Access to a translation service if English isnt your first language 
•    Knock and wait service if you have mobility needs 
•    Nominate a carer, family member or friend to speak to us on your behalf 
•    Additional support if you have a medical need for water 
•    Protection from bogus callers with a password protection scheme 
•    Notice of interruptions to your water supply 

Customers can register for our Priority Services scheme by visiting www.unitedutilities.com/priorityservices or by calling us on 0345 672 2888.